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Have you ever looked at a chart or table and found that something in the way it was designed was distracting or hard to understand? 

If you work in service design or experience design, how do you talk about what you do? It's hard sometimes to explain; we research, we test, we redesign stuff. But really, what do we do?  

What we do is chart our way through uncertainty – and that makes us like explorers. 

Whenever we talk about collaboration we tend to talk about quite specific actions:

• Let’s put all these people in one room!
• Let’s hold regular knowledge sharing!  
• Let’s put this information online so everyone can use it!
• Let’s create team incentives!

These actions are good because they are simple, direct, and give us a sense of control. The problem is that none of these actions work if the people involved don’t share an underlying set of pro-collaboration values.

It’s common for research to happen at the start of a project. Researchers are commissioned to speak with users and stakeholders, conduct surveys, and gather other qualitative information. Research findings are then used to inform or improve a service, or certain aspects of a service. 

Choosing an aged care home for yourself or a loved one is a big decision and knowing that they can provide a high quality of care is critical. So, the introduction of Star Ratings for residential aged care homes in late December 2022 has made it easier for older Australians and their families to choose an aged care home.

Liquid is proud to have assisted the Department of Health and Aged Care, and partners such as the University of Queensland, PwC and Accenture, to design, develop and deliver Star Ratings.   

Luli Adeyemo says what a lot of people are thinking. 

“It’s a question that we shouldn’t have to ask: why is diversity, equity, and inclusion important is like saying, why is it important to have a space that represents society that everyone can feel like they belong?”  

Liquid Interactive’s collaboration with the NDIS Quality and Safeguards Commission, video production studio Maitree House, and our co-design partners has been honoured at this year’s TechDiversity Awards. 

The future of higher education and technology is evolving at incredible speeds, and so is our understanding of the new student experience 4.0, reflecting recent trends and technologies.  

Exploring our best working future

In the midst of the AI revolution, we find ourselves caught between the threats and opportunities of its disruption. While economists and industry experts may be divided as to whether AI represents just another step in technical progress or unprecedented transformational change, its impact stretches across the economy, society and industry. 

When we talk about “student experience”, it runs the risk of sounding like a singular, monolithic thing. It's the student experience. It's the student journey. The reality is that there are as many student experiences as there are students.