All the latest.

It's time to bring implementation into policy design

8 Nov 2023

In difficult times such as these, public policy plays a critical role in addressing the increasingly complex and interrelated issues we face today. But we need to make the development and implementation of good public policy more collaborative if we really want to create better, more sustainable outcomes.

Fiona Armstrong
Fiona Armstrong CEO & Partner

Helping to bridge the gap for better digital experiences

6 Nov 2023

The journey of understanding client and customer needs, and transforming them into seamless, user-friendly digital experiences is often complex and nonlinear.  

As a business analyst, I see my role as being like a “translator”; my work requires a deep understanding of two (or more!) worlds in order to facilitate communication and the delivery of effective solutions.

Chase Liu Business Analyst

How design is embracing the AI challenge

27 Sep 2023

A little over two years ago, Liquid's nascent Future Led series tackled super-intelligent AI and we were told that the pace of technological change would be “very dramatic”.

Ruth Hawkins Marketing Producer

Good Design win for Head to Health

11 Sep 2023

Head to Health, the national mental health service navigation website has won a prestigious Good Design Award for Excellence in Design and Innovation at this year’s awards ceremony, with the judges recognising “Head to Health approaches an important service with respect and creativity. The personalised user experience demonstrates the comprehensive research behind the design.”   

Fiona Armstrong
Fiona Armstrong CEO & Partner

The manifesto of the data-ink ratio

31 Aug 2023

Have you ever looked at a chart or table and found that something in the way it was designed was distracting or hard to understand? 

Rod Blaxell Service Designer

Uncertainty in experience design: An explorer’s journey

15 Aug 2023

If you work in service design or experience design, how do you talk about what you do? It's hard sometimes to explain; we research, we test, we redesign stuff. But really, what do we do?  

What we do is chart our way through uncertainty – and that makes us like explorers. 

Maryne Muroni Service Design Team Lead

The values you need to be a good collaborator

7 Aug 2023

Whenever we talk about collaboration we tend to talk about quite specific actions:

  • Let’s put all these people in one room!
  • Let’s hold regular knowledge sharing!  
  • Let’s put this information online so everyone can use it!
  • Let’s create team incentives!

These actions are good because they are simple, direct, and give us a sense of control. The problem is that none of these actions work if the people involved don’t share an underlying set of pro-collaboration values.

Andrew Duval
Andrew Duval Co-Founder

Continuous research for better service delivery

21 Jun 2023

It’s common for research to happen at the start of a project. Researchers are commissioned to speak with users and stakeholders, conduct surveys, and gather other qualitative information. Research findings are then used to inform or improve a service, or certain aspects of a service. 

Nidhi Dewan Service Designer

100,000 Australians use My Aged Care Star Ratings to help make informed care decisions

7 Jun 2023

Choosing an aged care home for yourself or a loved one is a big decision and knowing that they can provide a high quality of care is critical. So, the introduction of Star Ratings for residential aged care homes in late December 2022 has made it easier for older Australians and their families to choose an aged care home.

Liquid is proud to have assisted the Department of Health and Aged Care, and partners such as the University of Queensland, PwC and Accenture, to design, develop and deliver Star Ratings.   

Fiona Armstrong
Fiona Armstrong CEO & Partner

Diversity makes us better designers

1 Jun 2023

Luli Adeyemo says what a lot of people are thinking. 

“It’s a question that we shouldn’t have to ask: why is diversity, equity, and inclusion important is like saying, why is it important to have a space that represents society that everyone can feel like they belong?”  

Katie Cassidy
Katie Cassidy Editorial Manager