Another audience question from our Open Studio - Collaborating for success was in relation to business as usual during the pandemic. While it wasn't always smooth sailing, we managed to learn a lot about our ways of working -- what worked, what didn't and what could be enhanced with some adjustments.
Q: “I'd love to get some insight into how you've navigated collaborating during a COVID (remote working) world. Do you have any go-to digital tools for this? Did you find that you can emulate the experience in the same way as collaboration with tangible tools and methods?”
When a government successfully delivers on their customers' desire for a one-stop shop platform for government services to join up, come to them and be personalised to their needs and outcomes, it should be celebrated. When this platform is then recognised for excellence in innovation, it should definitely be celebrated.
Innovation sprints are fast becoming a popular and effective way of launching a project off the ground. Generally run over a 5-10 day period, a 'sprint' involves everything from interviewing users, brainstorming ideas and prototyping solutions, to testing the ideas with real customers.