The Mandarin recently published a case study highlighting Liquid's approach to digital service design. Our Creative Director, Andrew Duval sat down with The Mandarin to talk about the strategies behind some of our most successful service design projects within government.
The case study goes into detail about how spending more time at the beginning of a project consulting, testing, and dealing with a bit of a mess can be beneficial to the design process in the long-run.
It also shines light on the importance of nuances that can often be overlooked, and how it's not always about doing certain things to make a service successful, but more so an accumulation of small details.
The case study is available in full for Mandarin Premium subscribers here.